Quality Policy

SETRAM’s objective is determined by the fact that the quality of our services is a true reflection of each client’s expectations, thus ensuring the success of our company and guaranteeing sustainable growth and continuous improvement.

SETRAM has ISO 9001, 14001, 14064 and TISAX certifications, in addition to OAS certification, which guarantees the quality, safety and sustainability of the services offered.

ISO 9001

International standard that determines the requirements of the quality management system that allows SETRAM to effectively manage and improve the quality of its services.

AEO Certificate

It grants SETRAM the consideration of Trusted Economic Operator for customs operations and enjoy advantages throughout the European Union for the benefit of its customers. It implies the fulfillment of a series of security standards, among which the following stand out

Ensuring safety in the logistics chain
Strengthen cooperation between customs administrations and other agencies in their fight against fraud.
Increase the predictability of foreign trade operations.

Generic service benchmarks for new vehicle traffic

It establishes the service quality characteristics, related to the services provided to vehicles in the Port of Barcelona in all matters related to Infrastructures, Resources, Safety, Security, Services and Traffic Management.

Approved ISPS Plan

It accredits SETRAM in compliance with the IMO (International Maritime Organization) international code and the ISPS code (International Ship and Port Facility Security Code), providing security in the development of its operations.

ISO 14001 Certificate

SETRAM demonstrates its commitment to the environment and is ISO 14001 certified, meeting the requirements specified in the standard to identify and control environmental aspects.

ISO 14064-1 certified

SETRAM demonstrates its commitment to sustainability and reducing its environmental impact through ISO 14064-1 certification, meeting the requirements of the standard to quantify, monitor and report its greenhouse gas (GHG) emissions in a transparent and verifiable manner.

Ethics and Compliance Certificate 2026

SETRAM has an ethics and compliance program that includes a Fraud Prevention Model, a Code of Ethics, a Compliance Committee, an internal reporting system, training for employees and managers, external support, and an annual audit plan; the program is certified and audited through 2026.

2026 Anti-Corruption Certificate

SETRAM has an anti-corruption program that includes policies and guidelines, confidential internal reporting channels, specialized training, ongoing monitoring, an internal compliance officer, external expert support, and an annual monitoring plan; the program is certified and audited through 2026.

SDG Care 2026 Sustainability Certificate

SETRAM promotes sustainability and the Sustainable Development Goals through environmental and social responsibility policies, monitoring of indicators, and continuous improvement, and is certified and audited through 2026.

Quality and environmental policy

SETRAM has internal policies in key areas such as quality, safety, sustainability and social responsibility, which support its commitment to continuous improvement and respect for the environment, information security and the well-being of the community.

SETRAM COMMITMENT

At SETRAM, sustainability is a real, measured and certified commitment. Through innovative technologies, international standards and transparency in management, we promote responsible logistics with positive impact.